Shipping Policy
Shipping Methods
Customers can avail themselves of nationwide shipping options while ordering online. We process one shipping address per order. If you would like to ship to different addresses you could consider placing separate orders and making payments for them separately. The shipping date depends on your preferred delivery location and delivery type. Please note for Outside Dhaka location customers have to collect the delivery from their nearest courier branch or take home delivery.
Inside Dhaka | 00:00 – 23:59 hrs | Regular | BDT. 70/-*, | Within 48 hours |
Inside Dhaka Urgent | 00:00 – 12:00 hrs | Urgent | BDT. 150/- | Within 24 hrs** |
Outside Dhaka | 00:00 – 23:59 hrs | Regular | BDT. 130/- | Within 2-5 working days |
** Urgent delivery is not available on Friday and govt. Holiday.
*** Urgent delivery needs to confirm before 11.00 a.m.
Pre-Order: Delivery time will be 15-25 working days for pre-order.
How do I check the status of my order?
You can easily track your order using the Order History option after logging in to our website or call our Service Center hotline.
My items haven’t arrived yet. What can I do?
At first, try to track your order using your order ID from the Order History page by logging in to our website or call our Service Center hotline.
What if I am not there to receive the order?
Someone on your behalf can receive the order. In this case, we would require verification (phone, SMS, order ID, etc.) & fill up the acknowledgment form to receive the order.
What can I do in case of delayed delivery?
Sometimes due to unavoidable circumstances, the delivery may get delayed and it might exceed the mentioned delivery timeline above. If you have any queries regarding delivery, please call our Service Center hotline.
Contact us for any kind of assistance. We are available every day from 10 a.m. to 7:00 p.m.
01819164612