Exchange & Return for In Stock Items:

How long am I allowed to do Exchange & Return?

Within 24 hours after the product is received. 

Conditions for Exchange & Return:
  • The product must be unused, unworn, unwashed, unaltered, and without any flaws. Products can be tried on to see if they fit and will still be considered unworn.
  • The product must be unused and intact with tags.
  • Within 24 hours of purchase.
  • In time of returning the product must to pay the delivery charge.

 What, if I lost the money receipt/tags/barcode?

  • It will be considered for losing the money receipt or invoice for exchanges. Provide us the purchased contact number in case of losing the money receipt or invoice for checking your purchased history. 
  • The exchange offer will not be valid anymore for bending or tearing apart the tags or barcode.

From where I can exchange the product?

  • For Online Purchase

After purchasing any product(s) you can exchange the product from our Warehouse within 3 days of the receiving* date. To find our warehouse, please click here. Or send us your product(s) by your corresponding courier concern with our Service Center.  After receiving the product, we will contact you and arrange the shipment of your exchange product. 

Note: If there is any problem from our side we will offer FREE Returns, Exchanges, or Refund otherwise the customer has to bear the return shipping expense.

  • For Warehouse Purchase

Currently, we have one Warehouse throughout Bangladesh. If you are not satisfied with your purchase, please bring the product to our warehouse within 3 days after the product is received*. 

* All items must be returned in original condition (including all receipt/invoice and packaging) with barcode tags attached. All items must be unworn, unaltered, and without any flaws.

How to return the product(s) to us for Exchange?

Warehouse

Please bring the product(s) to our Warehouse. We will arrange an exchange in fulfillment of our Exchange Conditions.

Exchange & Return for Pre-order:

How long am I allowed to do Exchange & Return?

Within 3 days after the product is received.


What will be the delivery time for the exchange product?

Delivery time will be the standard delivery time (3-5) working days if you choose the product from our available stock. But you choose the product from our pre-order section then it will take 10-20 days for an exchange. 

VALID REASONS TO RETURN AN ITEM: 

  • 1. Delivered Product is damaged (physically destroyed or broken) / defective (dead on arrival)
  • 2. Delivered Product is incorrect (presentation/ specification different on the website) / incomplete (missing parts)

REASON THAT WON’T BE CONSIDERED AS VALID

  • 1. You no longer have a use for the product 
  • 2. You have changed your mind about the purchase ( After the order has been placed to the customer )

Contact us for any kind of assistance. We are available every day from 10 a.m. to 7:00 p.m.

01819164612